Why This Happens
Wise was unable to verify your identity with the documents you submitted. Common issues include expired documents, blurry photos, name discrepancies between documents, unsupported document types, or documents that don't meet Wise's acceptance criteria for your country.
Example Notification
"We couldn't verify your identity with the documents provided. Please upload new documents that meet our requirements."
Compliance Steps
Check which specific document was rejected and why
Ensure your government ID is current and not expired
Take clear, well-lit photos showing all four corners
Ensure the name matches your Wise account exactly
Submit proof of address dated within the last 90 days
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