TikTok Shop Violation Points / Account Health — Causes & Compliance Guide
Understand why TikTok Shop suspends accounts for violation points / account health issues and diagnose your case using Appeal Architect's deterministic compliance protocol.
Why This Happens
Your TikTok Shop is suspended or restricted from accumulated violation points or a falling Account Health Rating (AHR). TikTok runs two overlapping systems: AHR starts at 200 points and permanent deactivation hits at 0; the violation-point system suspends at 12 points (7 days), 24 (14 days), 36 (28 days), and permanently deactivates at 48. The top point source is fulfillment failure — late dispatch >4%, valid tracking <95%, on-time delivery <80%. Recovery means appealing incorrect points AND fixing the operational root cause before the next threshold.
Example Notification
"Your TikTok Shop account has been restricted due to violation points / account health concerns."
Compliance Steps
Capture Evidence Immediately
Classify Each Point: Wrong vs. Earned
Fix the Failing Metric
Document the Process Changes
Appeal Incorrect Points With Evidence
Monitor Thresholds Weekly
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