TikTok Shop Suspension Cases

TikTok Shop's risk assessment system has flagged your seller account for review. This automated process evaluates seller behavior patterns, account age, transaction velocity, customer feedback scores,

Your TikTok Shop appeal was denied — and TikTok's limits are strict: first appeal within 30 days of the violation, one final second appeal within 15 days of rejection. Most first appeals fail for miss

Your TikTok Shop has accumulated a high rate of customer complaints, returns, or negative reviews. TikTok Shop monitors these metrics and penalizes sellers who exceed complaint thresholds. Common caus

TikTok Shop is withholding your funds — either alongside a suspension or as a standalone settlement hold. Hold lengths follow violation severity: ~45 days for standard violations, 90 days for moderate

TikTok Shop restricted your account over an elevated refund, return, or 'item not as described' rate. This is a customer-experience metric violation: product photos/videos overselling reality, quality

A brand owner has filed an intellectual property complaint against your TikTok Shop listings. TikTok Shop acts on complaints from verified rights holders for trademark infringement, copyright violatio

TikTok Shop deactivated your seller account because it linked it to a previously banned account — via shared devices, IPs, payment methods, identity details, or login environments. Pre-enforcement ris

TikTok restricted your LIVE selling privileges or suspended your shop over live-stream conduct — exaggerated claims ('cures', 'guaranteed results'), off-platform payment steering, showing products dif

TikTok Shop has identified a violation of their seller policies. This can range from listing prohibited products, making misleading claims in product descriptions, violating consumer protection guidel

TikTok Shop flagged your store for pricing manipulation — inflated 'original' prices to fake discounts, drip pricing via abusive shipping fees, price gouging on trending items, or bait pricing where c

TikTok Shop has flagged your products for authenticity concerns. This can be triggered by customer reports, brand owner complaints, or automated detection of potential counterfeit or unauthorized prod

TikTok Shop flagged your products for safety violations — recalled items, missing safety certifications (CPC for children's products, CE/UKCA marks), undeclared allergens, or products reported for cau

TikTok Shop flagged or deactivated your account for prohibited products — a zero-tolerance category covering weapons, alcohol, tobacco/vapes, adult products, controlled substances, untested cosmetics,

TikTok Shop restricted or suspended your seller account over verification issues — missing or expired business documents, unverifiable supplier invoices, mismatched identity details, or 'fake qualific

Your TikTok Shop account has been penalized for shipping performance failures. TikTok Shop monitors late shipment rates, tracking validity, and delivery times. Exceeding their SLA thresholds results i

Your TikTok Shop is suspended or restricted from accumulated violation points or a falling Account Health Rating (AHR). TikTok runs two overlapping systems: AHR starts at 200 points and permanent deac