Suspension Case Library

Every Suspension Type. Diagnosed.

Browse 16+ documented suspension patterns across major platforms. Understand why accounts get suspended and what causes suspensions.

TikTok Shop

TikTok Shop Policy Violation

TikTok Shop has identified a violation of their seller policies. This can range from listing prohibited products, making misleading claims in product ...

5 compliance steps

TikTok Shop

TikTok Shop Product Authenticity Issue

TikTok Shop has flagged your products for authenticity concerns. This can be triggered by customer reports, brand owner complaints, or automated detec...

5 compliance steps

TikTok Shop

TikTok Shop Account Risk Review

TikTok Shop's risk assessment system has flagged your seller account for review. This automated process evaluates seller behavior patterns, account ag...

5 compliance steps

TikTok Shop

TikTok Shop Customer Complaint Rate

Your TikTok Shop has accumulated a high rate of customer complaints, returns, or negative reviews. TikTok Shop monitors these metrics and penalizes se...

5 compliance steps

TikTok Shop

TikTok Shop IP / Brand Complaint

A brand owner has filed an intellectual property complaint against your TikTok Shop listings. TikTok Shop acts on complaints from verified rights hold...

5 compliance steps

TikTok Shop

TikTok Shop Shipping / Fulfillment Violation

Your TikTok Shop account has been penalized for shipping performance failures. TikTok Shop monitors late shipment rates, tracking validity, and delive...

5 compliance steps

TikTok Shop

TikTok Shop Appeal Denied — Escalation

Your TikTok Shop appeal was denied — and TikTok's limits are strict: first appeal within 30 days of the violation, one final second appeal within 15 d...

6 compliance steps

TikTok Shop

TikTok Shop Frozen Funds / Settlement Hold

TikTok Shop is withholding your funds — either alongside a suspension or as a standalone settlement hold. Hold lengths follow violation severity: ~45 ...

6 compliance steps

TikTok Shop

TikTok Shop Linked / Banned Account Detection

TikTok Shop deactivated your seller account because it linked it to a previously banned account — via shared devices, IPs, payment methods, identity d...

6 compliance steps

TikTok Shop

TikTok Shop Live Selling Violation

TikTok restricted your LIVE selling privileges or suspended your shop over live-stream conduct — exaggerated claims ('cures', 'guaranteed results'), o...

6 compliance steps

TikTok Shop

TikTok Shop Pricing Manipulation

TikTok Shop flagged your store for pricing manipulation — inflated 'original' prices to fake discounts, drip pricing via abusive shipping fees, price ...

6 compliance steps

TikTok Shop

TikTok Shop Product Safety / Recall Violation

TikTok Shop flagged your products for safety violations — recalled items, missing safety certifications (CPC for children's products, CE/UKCA marks), ...

6 compliance steps

TikTok Shop

TikTok Shop Prohibited Products

TikTok Shop flagged or deactivated your account for prohibited products — a zero-tolerance category covering weapons, alcohol, tobacco/vapes, adult pr...

6 compliance steps

TikTok Shop

TikTok Shop High Refund / Return Rate

TikTok Shop restricted your account over an elevated refund, return, or 'item not as described' rate. This is a customer-experience metric violation: ...

6 compliance steps

TikTok Shop

TikTok Shop Seller Verification Failure

TikTok Shop restricted or suspended your seller account over verification issues — missing or expired business documents, unverifiable supplier invoic...

6 compliance steps

TikTok Shop

TikTok Shop Violation Points / Account Health

Your TikTok Shop is suspended or restricted from accumulated violation points or a falling Account Health Rating (AHR). TikTok runs two overlapping sy...

6 compliance steps

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