Why This Happens
Stripe Identity requires document verification and sometimes biometric checks. Failures occur when documents are blurry, expired, don't match account info, or when selfie checks fail. Common issues include name mismatches between ID and account, expired documents, poor image quality, and business entity documentation gaps.
Example Notification
"Your identity verification has failed. Please resubmit your documents ensuring they are clear, current, and match the information on your Stripe account."
Compliance Steps
Ensure your ID is current (not expired) and government-issued
Verify the name on your ID matches your Stripe account exactly
Take clear, well-lit photos of your ID against a dark background
For business accounts, include business registration documents
Contact Stripe support if you have a legitimate name mismatch
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