Why This Happens
Shopify's payment risk engine flags accounts showing patterns associated with fraud or financial risk. This includes sudden volume spikes, high-value transactions from new accounts, international orders from high-risk regions, or processing patterns that deviate from your established baseline.
Example Notification
"We've temporarily paused payouts on your account while our team reviews recent payment activity. This is a precautionary measure."
Compliance Steps
Respond to Shopify's information request within 48 hours
Provide order fulfillment evidence for flagged transactions
Share business documentation explaining recent activity
Implement fraud prevention tools in your Shopify settings
Maintain clear records of all customer communications
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