Why This Happens
Your eBay seller performance metrics have fallen below standard. eBay evaluates sellers on the 20th of each month using a rolling period. Key metrics include transaction defect rate (must be below 2%), late shipment rate (must be below 10%), and cases closed without resolution. Falling below standard reduces your visibility and selling privileges.
Example Notification
"Your seller performance has fallen Below Standard. Your account may be subject to restrictions until your metrics improve."
Compliance Steps
Review all metrics in Seller Hub to identify the weakest areas
Appeal eligible defects (carrier delays, buyer-initiated cancellations)
Improve shipping by uploading tracking within 1 business day
Resolve open cases proactively to prevent escalation
Focus on consistent performance over the next 1-3 evaluation cycles
Dealing with a eBay Seller suspension?
Our deterministic scanner classifies your exact case type and generates a step-by-step compliance protocol in seconds.
Free diagnosis. No account required.