Platform Case Hub

eBay Seller Suspension Cases

16 documented suspension types for eBay Seller. Each case includes signals, compliance steps, and a direct path to diagnosis.

eBay Account Security Hold

eBay locked or restricted your account for security reasons — unusual sign-in locations, sudden changes to bank or contact details, listings you didn't create, or patterns matching account takeover. T

4 recovery steps7 signals

eBay Appeal Denied — Escalation Path

Your eBay appeal was denied. Repeating the same appeal produces the same denial — eBay reviewers see your full appeal history. A denied appeal usually means the original submission failed to address t

4 recovery steps7 signals

eBay Below Standard / Defect Rate

Your eBay seller performance metrics have fallen below standard. eBay evaluates sellers on the 20th of each month using a rolling period. Key metrics include transaction defect rate (must be below 2%)

5 recovery steps8 signals

eBay Counterfeit / Authenticity Suspension

eBay removed your listings or suspended your account for suspected counterfeit or inauthentic items. Unlike a VeRO complaint (filed by a brand owner), this flag comes from eBay's own detection systems

4 recovery steps7 signals

eBay Dropshipping Policy Violation

eBay suspended or restricted your account for prohibited dropshipping. eBay allows dropshipping ONLY when you fulfill orders from a wholesale supplier under an agreement that gives you inventory right

4 recovery steps6 signals

eBay Feedback Manipulation / Shill Bidding Accusation

eBay suspended your account for suspected feedback manipulation or shill bidding — fake feedback exchanges, buying positive reviews, or bidding on your own items through connected accounts. These flag

4 recovery steps6 signals

eBay Identity Verification Failure

eBay restricted your account because it could not verify your identity or registration details. This happens when submitted documents are rejected, your registered name/address doesn't match your ID o

4 recovery steps7 signals

eBay Linked / Multiple Account Suspension

eBay detected a link between your account and another account, typically through shared IP addresses, device fingerprints, payment methods, or physical addresses. eBay generally allows only one sellin

5 recovery steps8 signals

eBay MC011 Selling Restriction

You received an MC011 restriction notice from eBay. This is a trust-and-safety hold — eBay wants to verify your identity, product sourcing, or ability to fulfill orders before letting you continue sel

6 recovery steps8 signals

eBay MC999 Restriction

eBay's MC999 restriction is a broad account-level suspension triggered by eBay's automated trust and safety systems. It often relates to concerns about account authenticity, selling practices, or asso

5 recovery steps8 signals

eBay Payout / Funds Hold

Your eBay payouts are on hold. eBay Managed Payments can hold funds while it verifies your identity or bank details, reviews seller performance, protects against unshipped orders, or processes an acco

5 recovery steps7 signals

eBay Policy Violation Suspension

Your eBay seller account has been restricted for specific policy violations. This can include listing prohibited items, using manipulative selling practices, violating listing guidelines, keyword stuf

5 recovery steps8 signals

eBay Prohibited / Restricted Items Suspension

eBay removed your listings or suspended your account for selling prohibited or restricted items. This covers a wide range — weapon parts, medical and health devices, recalled products, hazardous mater

4 recovery steps7 signals

eBay Selling Limit Violation

eBay imposes selling limits on new or restricted accounts to manage risk. Limits can apply to the number of items you can list or the total value of your listings. When you hit these limits, you canno

5 recovery steps8 signals

eBay Unpaid Fees / Billing Suspension

eBay suspended your account over unpaid selling fees, unreimbursed refunds, or a failed payment method. This is the most mechanically recoverable eBay suspension: pay the outstanding balance and the a

5 recovery steps7 signals

eBay VeRO / Intellectual Property Complaint

A brand owner or rights holder has filed a complaint through eBay's VeRO (Verified Rights Owner Program). VeRO complaints can involve trademark infringement, copyright violation, or patent claims. eBa

5 recovery steps8 signals

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Appeal Architect provides diagnostic guidance — not legal advice.