Shopee Suspension Cases

Shopee monitors seller chat response rates as a key performance metric. Your response rate has fallen below the required threshold (typically responding to buyer messages within 12 hours). Low chat re

A brand owner has filed an intellectual property complaint through Shopee's IP Protection Platform (SIPP). The complaint alleges that your products infringe on their trademark, copyright, or are count

Shopee penalizes sellers who fail to ship orders within the specified days-to-ship (DTS) window. Your late shipment rate has exceeded the acceptable threshold, resulting in penalty points. Consistent

Shopee has identified violations of their seller policies in your account. This can include listing prohibited items, misleading product descriptions, manipulative practices, or failure to comply with

Your Shopee listings include products that fall under Shopee's prohibited or restricted categories for your marketplace region. Shopee enforces product restrictions that vary by country based on local

Shopee's risk monitoring system has flagged your seller account for review. This automated process evaluates multiple risk signals including transaction patterns, customer complaint rates, account age