Why This Happens
Shopee monitors seller chat response rates as a key performance metric. Your response rate has fallen below the required threshold (typically responding to buyer messages within 12 hours). Low chat response rates affect your seller rating, reduce search visibility, and can prevent you from qualifying for Shopee Preferred Seller status.
Example Notification
"Your chat response rate is below the required threshold. Improve your response time to maintain your seller status."
Compliance Steps
Enable push notifications for Shopee chat messages on your phone
Set up auto-reply messages for after-hours and common questions
Create quick-reply templates for frequently asked questions
Check and respond to messages at least 3 times daily
Install the Shopee Seller app for mobile chat alerts
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