Platform Case Hub

Meta Ads Suspension Cases

20 documented suspension types for Meta Ads. Each case includes signals, compliance steps, and a direct path to diagnosis.

Account Hacked / Unauthorized Ad Spend

Your Meta ad account has been compromised by unauthorized users who are running scam ad campaigns and racking up charges on your payment method. This is one of the most reported issues on Reddit in 20

3 recovery steps8 signals

Account Permanently Disabled

Meta has permanently disabled this account. This decision is final and not subject to appeal.

5 recovery steps5 signalsNot recoverable

Ad Account Debt / Outstanding Balance

Your Meta ad account has an outstanding balance due to failed payments, declined cards, or unpaid invoices. Ad delivery is paused until the balance is paid. Prolonged debt can lead to account restrict

5 recovery steps8 signals

Ad Rejection / Disapproval

Your Meta ad was rejected for violating advertising policies. Common triggers include prohibited content, misleading claims, discriminatory targeting, or restricted product categories. Repeated reject

5 recovery steps8 signals

Appeal Denial Loop

Your Meta Ads appeal has been denied one or more times. Repeated appeals with the same information decrease your chances. Meta's review team needs to see new evidence or a clear change in approach.

3 recovery steps8 signals

Business Manager Restriction

Your Business Manager has been restricted or failed verification. This affects all connected ad accounts and requires comprehensive business documentation.

10 recovery steps8 signals

Business Verification Failure

Meta requires business verification to run certain ad types, access special features, or lift spending limits. Verification failures happen when submitted documents don't match Meta's records, busines

5 recovery steps8 signals

Circumventing Systems Violation

Meta disabled your account for circumventing or attempting to circumvent their ad review process, enforcement actions, or other systems. This includes creating new accounts after being banned, using c

5 recovery steps8 signals

Health Claims / Before-and-After Violation

Meta strictly prohibits ads with before-and-after imagery, exaggerated health claims, guaranteed results, or language that implies personal health attributes. This is the most common violation for hea

5 recovery steps8 signals

Landing Page Violation

Meta's automated systems scan landing pages every 72 hours, even after initial ad approval. Landing page violations are called 'silent killers' because your ads can be running fine for weeks, then sud

3 recovery steps8 signals

Low Customer Feedback Score

Your Page or ad account received a low customer feedback score (1-2 out of 5) based on post-purchase surveys. Meta penalizes low scores with reduced reach, higher CPMs, and eventually ad account restr

3 recovery steps8 signals

Meta Ads Account Restriction (Legacy)

DEPRECATED: Use issue-specific rulesets (META_ADS_POLICY_VIOLATION, META_ADS_UNUSUAL_ACTIVITY, META_ADS_PAYMENT_ISSUE, META_ADS_BM_RESTRICTION). This generic ruleset is kept for backward compatibility

8 recovery steps

Page Quality Review / Restriction

Your Facebook Page was flagged for quality issues: clickbait, misleading content, engagement bait, or low-quality landing pages. Page restrictions affect your ability to run ads, post organically, and

5 recovery steps8 signals

Payment / Billing Issue

Your ad account has been restricted due to payment or billing issues. This is typically straightforward to resolve with proper payment method management.

8 recovery steps8 signals

Pixel / Conversion Tracking Issue

Your Meta Pixel or Conversions API is misconfigured, triggering data quality warnings or ad account restrictions. Issues include pixel firing on wrong pages, sending incorrect event data, domain verif

5 recovery steps8 signals

Policy Violation

Your ad account has been disabled due to a violation of Meta's Advertising Policies. Recovery requires acknowledging the violation and demonstrating corrective actions.

9 recovery steps8 signals

Political / Restricted Category Ad Violation

Meta requires special pre-approval and verification for political ads, social issue ads, cryptocurrency promotions, and other regulated categories. Ads in these categories that lack proper disclaimers

5 recovery steps8 signals

Special Ad Category (Housing/Employment/Credit) Violation

Meta requires ads related to Housing, Employment, or Credit (HEC) to be marked as Special Ad Categories. These ads face additional restrictions: no age, gender, or ZIP code targeting; limited interest

3 recovery steps8 signals

Spending Limit Enforcement

Meta imposed or reduced your ad account spending limit. New accounts start with low limits, and limits increase based on spending history, payment reliability, and ad performance. Violations or paymen

5 recovery steps8 signals

Unusual Activity / Security Review

Your account has been restricted due to detected unusual activity. This is often an automated security measure with high recovery rates when handled correctly.

10 recovery steps8 signals

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