Every Suspension Type. Diagnosed.
Browse 16+ documented suspension patterns across major platforms. Understand why accounts get suspended and what causes suspensions.
Shopify Chargeback Threshold Exceeded
Shopify Payments monitors your chargeback (dispute) rate against card network thresholds. When chargebacks exceed 1% of transactions or a specific cou...
5 compliance steps
Shopify Payment Risk Review
Shopify's payment risk engine flags accounts showing patterns associated with fraud or financial risk. This includes sudden volume spikes, high-value ...
5 compliance steps
Shopify Policy Violation
Shopify enforces its Acceptable Use Policy (AUP) to maintain trust across the platform. Violations can include selling products on Shopify's restricte...
5 compliance steps
Shopify DMCA / IP Takedown
A rights holder has filed a DMCA or intellectual property complaint against your store. Shopify is legally required to act on valid DMCA notices under...
5 compliance steps
Shopify Dropshipping / Fulfillment Complaint
Customer complaints about dropshipping practices have triggered a review. Common issues include excessively long shipping times from overseas supplier...
5 compliance steps
Shopify Store Terms of Service Closure
Shopify has determined that your store violates their Terms of Service or Acceptable Use Policy to a degree that warrants closure. This is typically r...
5 compliance steps
Shopify Account Security Hold
Shopify locked or restricted your store over a suspected account compromise — unusual login locations, unauthorized staff accounts appearing, payout b...
6 compliance steps
Shopify Appeal Denied — Escalation
Your Shopify appeal was denied — possibly more than once — and you're receiving generic rejection responses. Resubmitting the same appeal is the singl...
6 compliance steps
Shopify Billing / Frozen Store
Your Shopify store was frozen or paused over unpaid bills — a failed subscription charge, expired payment card, disputed Shopify fee, or unpaid app ch...
6 compliance steps
Shopify Counterfeit / Trademark Enforcement
Shopify closed or warned your store over counterfeit or trademark-infringing products. This is store-level brand enforcement — triggered by rights-hol...
6 compliance steps
Shopify Fraud / Suspicious Activity Flag
Shopify's automated risk systems flagged your store for suspicious activity. This hits new stores hardest — signup via VPN, virtual/prepaid credit car...
6 compliance steps
Shopify High-Risk Business Classification
Shopify classified your business model as high-risk or ineligible for Shopify Payments. Common categories: supplements and nutraceuticals, high-ticket...
6 compliance steps
Shopify Linked / Duplicate Store Termination
Shopify terminated your store because it linked it to another account — typically a previously banned store sharing payment methods, addresses, device...
6 compliance steps
Shopify Payments KYC Verification Failure
Shopify Payments has frozen your payouts or suspended your account pending identity or business verification. This is triggered by missing or mismatch...
6 compliance steps
Shopify Payments Payout Hold / Reserve
Shopify Payments is holding your payouts or has placed a rolling reserve on your account. This typically follows a sudden sales spike (e.g., scaling f...
6 compliance steps
Shopify Prohibited / Restricted Products
Shopify flagged your store for selling prohibited or restricted products. Common triggers: CBD/hemp, vaping products, unlicensed supplements, adult co...
6 compliance steps
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