Suspension Case Library

Every Suspension Type. Diagnosed.

Browse 17+ documented suspension patterns across major platforms. Understand why accounts get suspended and what causes suspensions.

PayPal

Document / KYC Request

PayPal periodically requires additional documentation to comply with financial regulations. This is triggered by reaching certain transaction threshol...

5 compliance steps

PayPal

Buyer Protection Dispute

A buyer filed a dispute or claim through PayPal's Buyer Protection program alleging item not received, item significantly not as described, or unautho...

5 compliance steps

PayPal

PayPal Credit / Pay Later Issue

Issues with PayPal Credit or Pay in 4 (BNPL) affecting your seller account. High return rates, disputes on credit transactions, or buyer defaults on i...

2 compliance steps

PayPal

Seller Protection Denied

PayPal denied your Seller Protection claim, meaning you are liable for a chargeback or dispute amount. This happens when shipping requirements, eligib...

3 compliance steps

PayPal

Unauthorized Transaction Claim

A claim was filed alleging an unauthorized transaction on your account. This can be filed by a buyer or triggered by PayPal's fraud detection systems....

5 compliance steps

PayPal

Gambling / Cryptocurrency Restriction

PayPal's Acceptable Use Policy explicitly prohibits most gambling and cryptocurrency transactions. Accounts used for online betting, casino payments, ...

5 compliance steps

PayPal

Appeal Denial Loop

When PayPal denies your appeal, resubmitting the same documents and explanation will produce the same result. PayPal's review process is largely autom...

5 compliance steps

PayPal

180-Day Funds Hold

The 180-day fund hold is PayPal's most severe financial restriction. It typically follows account closure for policy violations, excessive chargebacks...

5 compliance steps

PayPal

Account Frozen / Security Hold

PayPal froze your account for security reasons unrelated to AUP violations. Common triggers include suspicious login attempts, unusual transaction pat...

5 compliance steps

PayPal

Business Account Upgrade Required

PayPal determined your personal account is being used for business purposes and requires an upgrade to a Business account. Failure to upgrade results ...

5 compliance steps

PayPal

Cross-Border / Currency Restriction

PayPal restricted your account due to cross-border transaction concerns, currency conversion issues, or operating in a country with limited PayPal sup...

5 compliance steps

PayPal

Multiple Account Detection

PayPal detected that you have or had more than one account, which violates their policy of one personal and one business account per person. This incl...

5 compliance steps

PayPal

Sanctions / OFAC Compliance Hold

PayPal is required by law to screen all transactions against OFAC (Office of Foreign Assets Control) sanctions lists. If your name, business name, or ...

5 compliance steps

PayPal

Acceptable Use Policy Violation

PayPal's Acceptable Use Policy (AUP) prohibits specific types of transactions and business activities. Violations include processing payments for rest...

5 compliance steps

PayPal

High-Risk / Fraud Review

PayPal categorizes certain account activities as high risk based on transaction patterns, industry classification, or geographic factors. High-risk fl...

5 compliance steps

PayPal

PayPal Account Limitation Review

Structured guidance for PayPal account limitations including temporary holds, permanent restrictions, and verification requirements. This module provi...

8 compliance steps

PayPal

Withdrawal / Sending Limit

PayPal imposed limits on how much you can withdraw, send, or receive. Limits are typically linked to unverified accounts, new accounts, or accounts fl...

5 compliance steps

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