Why This Happens
Payoneer closes or downgrades accounts that have been inactive for an extended period (typically 12+ months). Before closure, Payoneer may charge inactivity fees that erode your remaining balance. This is standard practice for financial services to manage dormant accounts and comply with regulatory requirements.
Example Notification
"Your Payoneer account has been deactivated due to inactivity. Please contact support if you wish to reactivate."
Compliance Steps
Try logging in to check if the account is dormant vs. fully closed
Contact Payoneer support to request reactivation
Provide current identity documents for re-verification
Check for any remaining balance and arrange withdrawal
Set up quarterly activity (even a small transfer) to prevent future dormancy
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