Why This Happens
Your Lazada seller account has accumulated a high rate of seller-initiated cancellations. The primary causes are out-of-stock items being listed, pricing errors, and inability to ship to the buyer's location. Cancellations heavily impact your seller score and visibility.
Example Notification
"Your account has been penalized for a high order cancellation rate. Take action to reduce cancellations."
Compliance Steps
Review cancellation reasons — usually out-of-stock or pricing errors
Set accurate stock levels and enable low-stock alerts
Delist products that are frequently out of stock
Double-check pricing before publishing listings
Use inventory management tools integrated with Lazada
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